Shipping Policy
Last updated: February 19, 2026
Shipping Options
Standard Delivery
Island-wide delivery within Jamaica
- Kingston & St. Andrew: 2-3 business days
- Other Parishes: 3-5 business days
- Cost: J$1,500 - J$2,500 depending on location
Express Delivery
Priority shipping for urgent orders
- Kingston & St. Andrew: Next business day
- Other Parishes: 1-2 business days
- Cost: J$3,500 - J$5,000 depending on location
Free Pickup
Collect from our Kingston location
- Availability: Monday - Friday, 9am - 5pm
- Ready for pickup: Within 24 hours of order
- Cost: FREE
Order Processing
Orders are processed within 1-2 business days after payment confirmation. You will receive:
- Order confirmation email immediately after purchase
- Shipping confirmation with tracking information when your order ships
- Delivery notification when your package is out for delivery
Business days: Monday through Friday, excluding public holidays.
Delivery Areas
We currently ship to all 14 parishes in Jamaica:
- Kingston
- St. Andrew
- St. Thomas
- Portland
- St. Mary
- St. Ann
- Trelawny
- St. James
- Hanover
- Westmoreland
- St. Elizabeth
- Manchester
- Clarendon
- St. Catherine
International shipping: Currently not available. Please contact us if you're interested in international orders.
Shipping Rates
| Region | Standard | Express |
|---|---|---|
| Kingston & St. Andrew | J$1,500 | J$3,500 |
| St. Catherine | J$1,800 | J$4,000 |
| Other Parishes | J$2,500 | J$5,000 |
* Rates may vary for oversized orders or remote locations. Final shipping cost will be calculated at checkout.
Free Shipping
We offer free standard shipping on orders over J$50,000 within Kingston and St. Andrew. This includes:
- Full sensor kit bundles
- Orders with multiple units
- Business bulk orders
Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can:
- Track your order using the link in your shipping confirmation email
- Contact our support team for updates
- Receive SMS notifications for delivery updates (if phone number provided)
Delivery Instructions
To ensure smooth delivery:
- Provide accurate delivery address including community name and landmarks
- Include a working phone number for delivery coordination
- Specify any gate codes or access instructions
- Indicate preferred delivery time if applicable
Someone must be available to receive the package. If no one is available, the courier will attempt redelivery or leave instructions for pickup.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
- Document any visible damage with photos before opening
- Contact us within 48 hours of delivery
- We will file a claim with the carrier and ship a replacement
For packages marked as delivered but not received, please check with neighbours and your building management before contacting us.
Installation Services
Need help installing your Waataly sensor? We offer professional installation services in select areas:
- Kingston & St. Andrew: J$5,000
- Other areas: Contact us for a quote
Installation includes sensor mounting, Wi-Fi setup, and app configuration. Relay/pump wiring requires a licensed electrician (not included).
Contact Us
For shipping questions or special delivery requests:
- Email: shipping@waataly.com
- Phone: Available on your order confirmation
- Hours: Monday - Friday, 9am - 5pm