Refund Policy
Last updated: February 2026
Our Commitment
At Waataly, we stand behind the quality of our products and services. If you're not completely satisfied, we're here to help.
Hardware Products
30-Day Satisfaction Guarantee
You may return any Waataly hardware within 30 days of delivery for a full refund, provided:
- The product is in its original condition
- All original packaging and accessories are included
- The product has not been damaged through misuse
Defective Products
If you receive a defective product, we will:
- Replace the product at no additional cost, OR
- Provide a full refund including return shipping costs
Contact us within 7 days of receiving a defective product.
Warranty Returns
Our hardware comes with a one-year limited warranty. During the warranty period, we will repair or replace products with manufacturing defects at no cost.
Subscription Services
Monthly Subscriptions
Monthly subscriptions may be cancelled at any time. Upon cancellation:
- Your subscription remains active until the end of the current billing period
- No partial refunds are provided for unused days
- You retain access to your data and can export it
Annual Subscriptions
Annual subscriptions may be refunded within the first 30 days. After 30 days, you may cancel but no refund will be provided.
How to Request a Refund
To request a refund, contact us with:
- Your order number or account email
- Reason for the refund request
- Photos of the product condition (for hardware returns)
Contact Information
Email: support@waataly.com
Refund Processing
Once approved:
- Refunds are processed within 5-7 business days
- Refunds are issued to the original payment method
- You will receive email confirmation when processed
Questions?
Contact us at support@waataly.com. We're here to help!